Returns & Refunds Policy

We want you to be completely happy with your order from Spice & Dipity. If something isn't right, please get in touch and we'll do our best to sort it out quickly.

30-Day Returns

In addition to your statutory rights, we offer a 30-day returns policy on eligible items.

You have 30 calendar days from the date you receive your order to request a return.

To be eligible for a change-of-mind return:

• The item must be unused and in the same condition as received.

• Food products and spice blends must be unopened and fully sealed, with their original packaging and labels intact.

• You'll need your receipt or other proof of purchase.

To request a return, please email hello@spiceanddipity.co.uk before sending anything back.

Please don't return items without contacting us first.

Changed Your Mind?

We understand that sometimes you simply change your mind.

For eligible products returned because you've changed your mind, you are responsible for the cost of returning the goods to us, unless your statutory rights require otherwise.

We recommend using a suitable tracked service, as we cannot be responsible for items lost on their way back to us.

Your statutory cancellation rights for online purchases are not affected by our 30-day returns policy.

Damaged, Faulty or Incorrect Orders

Please check your order when it arrives.

If something is damaged, faulty, incorrect or missing, contact us as soon as possible at hello@spiceanddipity.co.uk.

Please include your order details and photographs where appropriate.

If we've made a mistake or there is a problem with your order, Spice & Dipity will cover the appropriate return costs and we'll arrange a suitable resolution, such as a replacement or refund.

Food & Spice Products

For food safety and hygiene reasons, we generally cannot accept change-of-mind returns of food or spice products that have been opened or unsealed.

This does not affect your statutory rights if an item is faulty, damaged, incorrect or not as described.

Personalised Products

Products that have been personalised or specially made for you may not be eligible for change-of-mind returns.

Your statutory rights in relation to faulty or incorrectly supplied goods are not affected.

Exchanges

If you'd like a different product, the quickest option is usually to return the eligible original item and place a new order.

Please contact us first, and we'll advise you on the best way to proceed.

Refunds

Once we've received and inspected your return, we'll let you know whether your refund has been approved.

Approved refunds will be made to your original payment method.

Please allow time for your bank or card provider to process the refund after it has been issued.

Where applicable under consumer law, the appropriate standard outbound delivery charge will also be refunded.

UK & Ireland Online Orders

Customers purchasing online may have statutory cancellation or cooling-off rights in addition to our own 30-day returns policy.

Nothing in this policy is intended to limit or exclude your rights under applicable UK or Irish consumer law.

Return Address

Once your return has been approved, we'll provide instructions for returning your parcel to:

Spice & Dipity
Stanton House
Bodmin Moor
PL32 9QA
United Kingdom

Questions?

If you're unsure about a return, refund or problem with an order, please contact us before sending anything back.

Email: hello@spiceanddipity.co.uk

We'll be happy to help.